Access24

Access24, the 24-hour telephone teller system, gives you access to your accounts anytime, day or night.  In effect, Access24 puts a teller in your home, office, car or anywhere there is a touch-tone phone.


  With Access24, you can:  

• check your share and loan balances

• make check withdrawals

• transfer funds

• make loan payments

• inquire about cleared drafts

• check on deposits and withdrawals

• request tax information

• and much, much more!

  Access24 is easy to use  

All you need is the following:

• your account number as listed on your statement

• a touch-tone phone

• your 4 digit PIN (your PIN is assigned by the Credit Union and can be requested in writing).
        Remember, don't share your PIN with anyone.

When you call Access24, a friendly voice will guide you through your transaction.  Changes to your account are made immediately, accurately and confidentially.


  Using Access24  

    1. Call Access24 at 781-438-3092, 978-658-2122 or toll free at 866-438-3959.
    2. Enter your account number followed by the # sign.
    3. Enter your 4 digit PIN followed by the # sign.
    4. Enter a transaction code followed by the # sign (see code list below).
    5. To end your session, simply hang up or enter 99#.


  Things to remember  

• The # sign must be pressed to conclude each entry.

• The * sign will pause Access24 at any point.

• Pressing ** will erase the last instruction you entered.

• Pressing *# will repeat the last message.

• To end the call, press 99#.

• Enter the exact amount for each transaction, including dollars and cents.  For example, to enter $100.00, press 10000#.

• You may key ahead at any time during the session; you do not need to wait for the voice prompt.

  Transaction Codes  

Share Balance Inquiries	SB# or 72#
Share Draft Inquiries	SD# or 73#
Share Withdrawals	SW# or 79#
Share Transfers	ST# or 78#
Last Deposits	LD# or 53#
Last Withdrawals	LW# or 59#
Loan Balance Inquiries	LB# or 52#
Loan Payments/payoff	LP# or 57#
Tax Information	TI# or 84#
Non Primary Account Transactions	- 678#

  Account Suffix Conversion Table  

Suffix A is 21#	Suffix N is 62#
Suffix B is 22#	Suffix O is 63#
Suffix C is 23#	Suffix P is 71#
Suffix D is 31#	Suffix Q is 77#
Suffix E is 32#	Suffix R is 72#
Suffix F is 33#	Suffix S is 73#
Suffix G is 41#	Suffix T is 81#
Suffix H is 42#	Suffix U is 82#
Suffix I is 43#	Suffix V is 83#
Suffix J is 51#	Suffix W is 91#
Suffix K is 52#	Suffix X is 92#
Suffix L is 53#	Suffix Y is 93#
Suffix M is 61#	Suffix Z is 99#

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40 Pine Street, Stoneham, MA  02180 · Office: 781-438-3959 · Fax: 781-438-6224 · Access24: 781-438-3092
200 Jefferson Road, Wilmington, MA  01887 · Office: 978-658-5394 · Fax: 978-988-0727 · Access24: 978-658-2122
www.smefcu.org · Routing & Transit # 2113-86005